Home / Services

AI Automation Services

Twelve ways to automate customer conversations, lead handling, marketing and back-office work.

All services

Twelve ways we can automate your business

Each service below explains the benefits, typical use cases and how we build it.

Service 01

AI Chatbot Development

We design chatbots for your website, app or messaging channels that understand questions in natural language, answer from your own approved business information, and pass complex cases to a real person.

Key benefits

  • Answers common questions around the clock
  • Collects visitor details in a structured way
  • Hands over to your team when needed

Business use cases

  • Website FAQ and product guidance
  • Lead capture and qualification
  • Booking and enquiry intake

How it works

  1. Map the questions customers ask most
  2. Connect the bot to your approved business knowledge
  3. Test real conversations, launch, then refine
Plan my chatbot
Service 02

AI Customer Support Automation

Automate the repetitive parts of support: acknowledging requests, sorting them by topic and urgency, drafting replies for review, and routing each case to the right person.

Key benefits

  • Shorter wait for a first reply
  • Consistent, on-brand answers
  • Support staff focus on harder problems

Business use cases

  • Order and delivery status questions
  • Ticket tagging and routing
  • Draft replies for agent approval

How it works

  1. Audit your current support inbox and channels
  2. Build triage, tagging and reply-drafting flows
  3. Keep a human approval step where it matters
Automate my support
Service 03

AI Lead Generation

Turn enquiries from forms, chats, ads and messages into organised leads that are scored, stored in your CRM and followed up quickly, so promising prospects are not lost.

Key benefits

  • No lead falls through the cracks
  • Prospects are prioritised by fit and intent
  • Quicker follow-up for your sales team

Business use cases

  • Landing-page enquiry capture
  • Lead scoring and tagging
  • Instant acknowledgement and sales alerts

How it works

  1. Define what a good lead looks like for you
  2. Connect your forms, ads and inboxes to one pipeline
  3. Score, store and notify automatically
Build my lead flow
Service 04

WhatsApp Automation

Use the WhatsApp Business Platform to send approved notifications, answer common questions and collect details. Message templates and opt-in rules are set up in line with WhatsApp's policies.

Key benefits

  • Meet customers where they already chat
  • Automatic confirmations and reminders
  • Clear opt-in and template handling

Business use cases

  • Appointment and order reminders
  • Quick-answer menus for common questions
  • Enquiry collection with human handoff

How it works

  1. Confirm eligibility and set up WhatsApp Business access
  2. Design approved templates and conversation paths
  3. Connect to your calendar, CRM or store
Set up WhatsApp automation
Service 05

Email Automation

Automate welcome emails, follow-ups, reminders and inbox sorting. AI can help draft or categorise messages, while you stay in control of tone and approvals.

Key benefits

  • Timely follow-ups without manual work
  • Organised inbox with automatic labels
  • Consistent messaging across the team

Business use cases

  • Lead nurture and onboarding sequences
  • Invoice and payment reminders
  • Inbox triage and draft replies

How it works

  1. List the emails your team sends repeatedly
  2. Build triggers, templates and AI-assisted drafts
  3. Review results and tune the timing
Automate my email
Service 06

AI Voice Assistants

Voice assistants can greet callers, answer routine questions, capture details and schedule visits, then pass urgent or sensitive calls to your team. Suitable for businesses with frequent repeat calls.

Key benefits

  • Fewer missed calls
  • Routine questions handled instantly
  • Call details saved automatically

Business use cases

  • Appointment booking by phone
  • After-hours call handling
  • Call summaries sent to your team

How it works

  1. Choose which calls should be automated
  2. Design the conversation and escalation rules
  3. Test with real call scenarios before going live
Explore voice assistants
Service 07

Workflow Automation

We connect the tools you already use so that when something happens in one app, the right next steps happen in others, without anyone retyping data.

Key benefits

  • Fewer manual hand-offs and errors
  • Information stays in sync across tools
  • Easy to extend as you grow

Business use cases

  • Form submission to spreadsheet, CRM and notification
  • Document generation and approvals
  • Scheduled reports

How it works

  1. Map the current process step by step
  2. Build the automation in a no-code or low-code platform
  3. Add error alerts and document how it works
Automate my workflow
Service 08

CRM Automation

Automatically create contacts, update deal stages, assign owners, log conversations and trigger reminders, so your CRM reflects reality without constant manual updates.

Key benefits

  • Cleaner, more reliable customer data
  • Follow-up tasks created automatically
  • Clear view of your pipeline

Business use cases

  • Auto-create contacts from enquiries
  • Stage updates and owner assignment
  • Renewal and follow-up reminders

How it works

  1. Review your pipeline and data fields
  2. Connect sources and define automation rules
  3. Test with sample records, then switch on
Improve my CRM
Service 09

AI Marketing Automation

Use AI to help draft content, repurpose it across channels, segment audiences and compile reports, while your team keeps strategic and creative control.

Key benefits

  • Faster content production
  • Consistent campaign follow-through
  • Automated performance summaries

Business use cases

  • Content drafting and repurposing
  • Audience segmentation and campaign triggers
  • Weekly reporting digests

How it works

  1. Clarify goals, audiences and brand voice
  2. Build content and campaign workflows
  3. Review output quality and improve prompts
Automate my marketing
Service 10

AI Business Process Automation

From onboarding and approvals to data entry and document handling, we help turn multi-step internal processes into reliable automated pipelines with human review where needed.

Key benefits

  • Less time spent on admin work
  • Standardised, auditable processes
  • Fewer data-entry mistakes

Business use cases

  • Document intake and data extraction
  • Approval chains and notifications
  • Employee or client onboarding

How it works

  1. Document the process and its exceptions
  2. Automate the steady parts, flag the unusual ones
  3. Monitor accuracy and adjust
Streamline my processes
Service 11

AI Agent Development

AI agents can follow a goal, decide on steps, use connected tools and ask for approval at key points. We build them with clear limits, logging and human oversight.

Key benefits

  • Handles multi-step tasks, not just single replies
  • Works with your existing tools
  • Guardrails and approval points built in

Business use cases

  • Research and report-preparation agents
  • Sales or support assistant agents
  • Internal operations agents

How it works

  1. Define the goal, tools and boundaries
  2. Build and test the agent on safe sample tasks
  3. Launch with monitoring and review checkpoints
Design my AI agent
Service 12

Custom AI Solutions

If your idea does not fit a standard package, we scope a custom solution, such as an internal assistant, a document tool or a custom integration, and build it step by step.

Key benefits

  • Built around your actual process
  • Scoped in clear, testable stages
  • Room to grow and integrate later

Business use cases

  • Internal knowledge assistants
  • Custom dashboards and integrations
  • Specialised document or data tools

How it works

  1. Discuss the problem and desired outcome
  2. Agree a scope and a small first version
  3. Build, test and expand in stages
Discuss a custom solution

Not sure which service you need?

Try the Automation Finder, a short questionnaire that suggests where to start.

Open the Automation Finder

Ready to automate the work that slows you down?

Tell us about your business and the tasks you repeat every day. We will suggest practical automation ideas.